FAQ

Q: Broken screen fixes?
A: The Freedom Phone uses screen hardware that is compliant with industry standards and should be serviceable by most mobile phone repair stores.

Q: What are the technical specs of the Freedom Phone?
A: We’ve updated our website to give you a detailed breakdown of the features and hardware that make up your Freedom Phone. Check it out the Spec Sheet

Q: Does my Freedom Phone come with a warranty?
A: We offer a 90-day warranty on our Freedom Phone. This covers any problems that may arise as a result of defective hardware.

Q: What’s included with my purchase of a Freedom Phone?
A: When you purchase a Freedom Phone, you will also receive a case, screen protector, SIM card ejector, and a USB-c charger.

Q: Are there Freedom Phone cases available for purchase?
A: At this time, we are not offering cases for your Freedom Phone, but a case is included with every phone you purchase.

Q: Is the Freedom Phone waterproof?
A: While the Freedom Phone isn’t waterproof, it is water-resistant. While we wouldn’t recommend you take it on a swim, it handles incidental contact with water very well.

Q: What is Freedom Phone’s return policy?
A: Un-Opened Orders : We take pride in the quality of the products that we sell, and as a direct result, offer a 14-day money-back guarantee (from the initial order date) on all Freedom Phone hardware, accessories, peripherals, and unopened items still in its/their original sealed packaging. Opened Orders : Because we already spent funds on the hardware and cannot reuse phones due to security reasons, we offer a 20% refund within 14-days from the initial order date if the box has been opened.

Q: Does Freedom Phone work with my carrier?
A: You can use virtually any carrier with your Freedom Phone. By putting your SIM card into a Freedom Phone, you should immediately have access to your provider’s network.

Q: Do you offer phone insurance?
A: While we don’t currently offer insurance for our devices, there are many third-party mobile phone insurance providers you can contact.